Privacy Policy

Last Updated: October 2025

SmartRyde Inc. (hereinafter referred to as “the Company,” “SmartRyde,” “we,” or “us”) respects the privacy of our users and is committed to protecting and appropriately managing personal information in connection with the use of our mobile applications, websites, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information to provide and improve our Services:

Personal identifiers such as name, email address, phone number, and gender
Airport transfer booking details (e.g., date and time, flight information, pick-up and drop-off locations)
Payment information (credit card details are securely processed through external payment providers)
Technical information such as device data, IP address, cookies, and location data

2. Purpose of Use

We use the collected personal information for the following purposes:

To provide our Services, manage reservations, and offer customer support
To analyze usage and improve our Services
To maintain system operations, ensure security, and prevent fraud or misuse
To comply with applicable laws and respond to administrative authorities
To send marketing communications or notifications, only with the user’s consent

3. Applicable Laws and Legal Basis for Processing

We comply with the data protection laws and regulations applicable in the countries and regions where users reside (e.g., Japan’s Act on the Protection of Personal Information (APPI), the European Union’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA)).

The processing of personal information is based on one or more of the following legal grounds:

When the user has given explicit consent
When processing is necessary for the performance of a contract or provision of the Services
When processing is necessary to comply with legal obligations
When processing is necessary to pursue the legitimate interests of the Company or third parties

4. Sharing of Personal Information

We do not disclose personal information to third parties without the user’s consent, except in the following cases:

When outsourcing services such as booking, payment processing, or customer support (including sales partners and payment processors)
When required by law
When necessary to protect life, property, or safety and it is difficult to obtain the user’s consent

We do not sell personal information to third parties.

5. International Data Transfers

We may transfer personal data to data centers located outside of Japan. In such cases, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

6. User Rights

Depending on the applicable laws of the user’s region, users may have the following rights:

The right to access, correct, or delete personal data held by us
The right to data portability
The right to opt out of the sale of personal information
The right to restrict or object to processing

Requests regarding these rights can be sent to:

E-mail: privacy@smartryde.io

7. Data Retention

We retain personal information only for as long as necessary to achieve the purposes stated above or as required by applicable laws. When data is no longer needed, it will be securely deleted.

8. Security Measures

We implement encryption, access control, and audit log management in our servers and cloud environments to prevent unauthorized access, data leaks, or tampering.

9. Cookies

We use cookies to enhance user experience and analyze access to our Services. Users can disable cookies in their browser settings, but some features may not function properly as a result.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16. If such data is inadvertently collected, it will be promptly deleted.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in laws or our Services. The latest version will be available on our app and website.

12. Contact Information

For privacy inquiries, complaints, or data deletion requests, please contact:

SmartRyde Inc.

E-mail: privacy@smartryde.io

Address: 3-8-40 Aoyama, Minato-ku, Tokyo, Japan

Attn: Data Protection Officer (DPO)

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